This Order Cancellation Policy applies to all orders placed through Urbanluxeae (hereinafter referred to as “we,” “us,” or “our”). This policy outlines the circumstances under which an order may be canceled, the process for submitting a cancellation request, and the procedures related to eligible refunds.
Cancellation Eligibility
We strive to process and prepare orders efficiently to ensure timely delivery. If you wish to cancel an order, please submit your request as early as possible.
Cancellation requests may be accepted when:
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The request is submitted within 48 hours of the order being placed;
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The order has not yet been shipped;
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The order has not been transferred to a shipping carrier for delivery.
Orders that have exceeded the 48-hour cancellation period or have already been shipped are not eligible for cancellation.
If your order has already been dispatched, you may contact us after receiving the package to request a return and refund in accordance with our Return & Refund Policy.
How to Submit a Cancellation Request
To request an order cancellation, please contact our Customer Support Team and provide the following information:
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Order number;
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Name associated with the purchase;
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Email address used during checkout;
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Payment confirmation or transaction reference;
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Any additional information that may assist in locating the order.
Requests containing complete and accurate information can generally be reviewed more quickly.
Cancellation Review and Approval
After receiving your request, we will verify the current status of the order.
If the order remains eligible for cancellation, we will confirm the cancellation and initiate the refund process. If the order has already entered the shipping stage, we will notify you accordingly and provide information regarding available return options after delivery.
Refund Processing
Once a cancellation request has been approved, the refund will be processed using the original payment method.
Refund Method
Refunds are returned to the same payment account, debit card, credit card, or other payment method used to complete the purchase.
Refund Timeline
Most approved refunds are completed within 1–3 business days. The actual posting date may vary depending on your financial institution or payment provider.
If you do not receive your refund within the expected timeframe, please contact our support team for assistance.
Important Information
Because order fulfillment activities may begin shortly after an order is placed, cancellation availability depends on the actual processing status of the order at the time your request is received.
We recommend reviewing your order carefully before checkout and contacting us promptly if a cancellation is needed.
Contact Support
If you have questions regarding order cancellations, refunds, or order status, our team is available to assist you.
Address: 3026 Beacham Dr, Waterford MI 48329, United States
E-mail: assist@urbanluxeae.com
Telephone：+1 (313) 213-4369
Opening hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CTZ)
Urbanluxeae is committed to providing a transparent, efficient, and customer-focused shopping experience. We appreciate your trust and will make every reasonable effort to assist with eligible cancellation requests.