Urbanluxeae (referred to as “we”, “us”, or “our service”)
1. Service Introduction
These Terms of Service establish the rules for accessing and using the Urbanluxeae online store. They apply to website browsing, product selection, purchases, payments, delivery services, and customer support activities.
By using our website, customers confirm that they understand and agree to these terms.
2. Website Access and User Conduct
Customers may use the website for personal shopping purposes only and must follow applicable requirements when accessing our services.
Users must not attempt to interfere with website functions, security systems, or normal operations. Any activity affecting service stability may lead to restricted access.
3. Account Information and Responsibilities
Certain features may require account registration. Customers are responsible for ensuring that submitted information is accurate and current.
Users should protect their account credentials and are responsible for activity conducted through their account.
4. Product Display and Availability
We make every effort to provide reliable product information, including descriptions, images, specifications, and pricing.
Due to updates or technical adjustments, certain information may occasionally change. We reserve the right to correct inaccurate information before order confirmation.
5. Order Confirmation Process
Submitting an order does not automatically guarantee acceptance.
Orders are reviewed before final processing. We may cancel or refuse an order before shipment if there are issues related to availability, incorrect information, or technical errors.
6. Payment Terms
Payments must be completed using the available payment options shown during checkout.
All payment transactions are processed through secure channels. We do not store complete payment account details.
7. Shipping and Delivery Information
Orders enter the preparation process after successful confirmation.
- Processing time: 1–2 business days
- Estimated delivery time: 8–13 business days
- Tracking information: provided when available
Delivery schedules are estimates and may be affected by carrier arrangements, transportation conditions, or unexpected circumstances.
8. Order Modification and Cancellation
Customers should submit cancellation requests as soon as possible after placing an order.
- Recommended cancellation period: within 48 hours after purchase
- Cancellation review time: generally 24–48 hours
- Orders already entering shipment preparation may not be canceled
Cancellation eligibility depends on the current order status.
9. Return and Exchange Policy
We provide return and exchange services for eligible purchases.
- Return request period: within 14 days after delivery
- Request review time: approximately 1–2 business days
- Returned products must remain in suitable condition for inspection
After approval, customers will receive return instructions and required processing details.
10. Refund Policy
Refunds are issued after the return process has been reviewed and approved.
- Refund processing time: 1–3 business days after approval
- Additional posting time may depend on the customer’s payment provider
Refunds are normally sent back through the original payment method.
11. Privacy and Customer Information
We respect customer privacy and handle personal information responsibly.
Information collected through the website is used for processing orders, providing support, improving services, and maintaining a better shopping experience.
Reasonable safeguards are used to protect customer information.
12. Intellectual Property Protection
All website materials, including images, text, page layouts, and other content, are protected by applicable intellectual property rules.
Users may not copy, reproduce, modify, or distribute website content without authorization.
13. Service Availability
We strive to keep our website accessible and functional. However, temporary interruptions may occur due to maintenance, technical issues, or external factors.
We do not guarantee continuous availability at all times.
14. Updates to These Terms
We may revise these Terms of Service when necessary to reflect changes in our services or procedures.
Updated terms become effective after publication on the website. Continued use indicates acceptance of the revised terms.
15. Governing Law and Dispute Resolution
These Terms are governed by applicable laws of the United States.
If a dispute arises, we encourage customers to contact us first so both parties can attempt to reach a reasonable resolution.
16. Contact Us
For questions or service assistance, please contact:
Address: 3026 Beacham Dr, Waterford MI 48329, United States
E-mail: assist@urbanluxeae.com
Telephone：+1 (313) 213-4369
Opening hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CTZ)