Legal notice

This Additional Legal Information applies to the online store Urbanluxeae (hereinafter referred to as “Urbanluxeae”, “we”, or “the Store”). This document is prepared in accordance with applicable United States e-commerce requirements, consumer protection principles, and general privacy standards.

1. Online Store Overview

Urbanluxeae operates an online marketplace offering furniture and home furnishing products. We are committed to providing customers with transparent product information, reliable services, and a clear shopping experience.

2. Product Details and Customer Information

We strive to ensure that product descriptions, images, measurements, and pricing information displayed on our website are accurate and up to date. Customers are encouraged to review product details carefully before completing a purchase.

3. Order Confirmation and Service Process

Orders submitted through the website will be reviewed after checkout completion and payment verification. Once confirmed, orders will proceed to preparation and shipment arrangements through our logistics partners.

An order confirmation notice may be sent to the customer’s provided contact information after successful processing.

4. Payment, Pricing, and Taxes

All product prices are displayed in United States Dollars (USD). Applicable sales taxes and any required charges will be calculated according to the customer’s shipping location and shown before the order is finalized.

Urbanluxeae uses secure payment processing methods designed to protect transaction information.

5. Shipping and Delivery Responsibility

We arrange shipments to the address provided by the customer during checkout. Delivery estimates may vary depending on location, carrier schedules, inventory availability, and other external factors.

Customers should ensure that shipping details provided during purchase are complete and accurate.

6. Returns, Exchanges, and Refunds

Requests for returns, exchanges, or refunds are handled according to the terms described in our store policies. Customers must follow the required procedures to complete a return request.

Approved refunds will be issued through the original payment method whenever applicable.

7. Privacy and Data Protection

Urbanluxeae respects customer privacy and handles personal information responsibly. Data collected through the website may be used for order processing, customer communication, payment assistance, service improvement, and compliance with applicable legal obligations.

Reasonable security measures are maintained to help protect customer information.

8. Customer Support

For questions regarding products, orders, payments, or after-sales assistance, customers may contact our support team.

Contact Information:

Address: 3026 Beacham Dr, Waterford MI 48329, United States

E-mail: assist@urbanluxeae.com

Telephone：+1 (313) 213-4369

Opening hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CTZ)

9. Dispute Resolution and Applicable Rules

Urbanluxeae encourages customers to contact us directly regarding any concerns. Both parties will make reasonable efforts to resolve disputes through communication before seeking other remedies available under applicable United States laws.

10. Changes to This Notice

Urbanluxeae may update or revise this Additional Legal Information when necessary due to legal requirements, operational adjustments, or improvements to our services. The latest version will be published on the official website.