Shipping policy

Urbanluxeae is committed to providing customers with a smooth and convenient delivery experience. This Shipping Policy outlines the shipping conditions, processing procedures, and expected delivery timelines for orders placed through our online store within the United States.

Shipping Destination

At this time, Urbanluxeae ships exclusively within the United States.

Orders placed with delivery addresses outside the United States cannot be fulfilled.

Shipping Fee Structure

Shipping costs are determined based on the order total shown at checkout.

  • Orders under $87.99: Shipping fee of $7.47
  • Orders of $87.99 or more: Free shipping

All shipping fees, if applicable, will be clearly displayed before order confirmation. No additional shipping charges will be applied after checkout.

Order Processing

Once your order is placed and payment has been successfully verified, we will begin processing your order.

The standard processing time is 1–2 business days.

During this stage, we complete the following steps:

  • Order confirmation
  • Payment verification
  • Product preparation
  • Quality inspection
  • Secure packaging

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframe

After dispatch, the estimated delivery time is 8–13 business days.

Please note that delivery times may vary depending on destination, carrier schedules, seasonal demand, weather conditions, and other logistical factors outside our control.

Shipping Providers

To ensure safe and reliable delivery, Urbanluxeae partners with professional logistics carriers, which may include:

  • UPS
  • FedEx
  • DHL
  • USPS

The final carrier used may vary depending on package size, destination, and service availability.

Shipment Tracking

Once your order has been shipped, a confirmation email containing shipment details will be sent to you.

If tracking information is available, you can use the provided tracking number to monitor delivery updates.

Delivery Review

We recommend that customers inspect their package upon delivery.

If your parcel arrives damaged, incomplete, or shows any delivery-related issues, please contact our customer support team as soon as possible so we can assist you.

Important Shipping Notes

Customers are responsible for providing accurate and complete delivery information at checkout.

Urbanluxeae is not liable for delays, failed deliveries, or losses caused by incorrect address details, missing information, or other circumstances beyond our reasonable control.

Delivery times may also be affected by unforeseen events such as severe weather, carrier disruptions, transportation delays, or other force majeure situations.

Customer Support

Address: 3026 Beacham Dr, Waterford MI 48329, United States
E-mail: assist@urbanluxeae.com
Telephone: +1 (313) 213-4369
Opening hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CTZ)